Article Content:
Short Answer
Ask your current provider for the transfer/EPP (Auth) code and to unlock the domain. Then share the code with Rebolt at [email protected] so we can complete the setup for you.
Overview
If your domain was purchased or managed by a past web company, or a registrar we don’t have a step-by-step guide for, you can still move it to Rebolt smoothly. A domain transfer uses a one-time Auth code and a brief unlock period to let us connect your site and manage DNS reliably.
Steps
Identify the registrar/manager.
Check past invoices, emails, or WHOIS records, or contact the agency that built your last site.Request the transfer code.
Ask your current provider for the EPP/Auth code for your domain.Ask them to unlock the domain.
Registrars require the domain to be unlocked before the transfer.Send details to Rebolt.
Email the Auth code (and the registrar name, if known) to [email protected].We complete the transfer + DNS setup.
Our team will initiate the move, keep your website/email working, and confirm once everything is live.
Tips
Keep access active: Don’t cancel your old service until we confirm the transfer is complete.
Protect email: If you use custom email (e.g., Microsoft/Google), share those MX records so we keep mail flowing.
Timeframe: Most transfers finish in 24–72 hours once unlocked and approved by the current registrar.
FAQs
What if I don’t know who holds my domain?
Check billing emails or search your domain in a WHOIS lookup to find the registrar of record. If you’re still stuck, email us and we’ll help you track it down.Will my site go down?
We plan the transfer and DNS changes to avoid downtime. If any risk exists (rare), we’ll coordinate timing with you.Can I keep my domain at the current registrar?
Yes. If you prefer, you can leave the domain where it is and grant us DNS access instead. We’ll advise on the easiest route.