Article Content:
Short Answer:
The Reviews tab centralizes all of your Google Business Profile reviews, gives you performance insights, and includes tools to request new reviews and respond to recent ones quickly and professionally.
Overview:
The Reviews tab in your Rebolt dashboard is your command center for reputation management. Here you can:
See every review from your Google Business Profile
Track trends in review activity
Request new reviews from customers
Respond to recent feedback using fast, AI-assisted tools
Whether you’re catching up on new feedback or monitoring long-term performance, this page makes staying on top of your reputation simple and efficient.
Refreshing Your Reviews:
If you’re expecting a brand-new review that hasn’t appeared yet, click Pull Latest Reviews.
Rebolt automatically syncs your reviews on a regular schedule, but this button forces an immediate refresh so nothing is missed.
Requesting New Reviews:
Select Get a Review to open a form where you can enter:
The customer’s name, phone, or email
The service you completed for them
Once submitted, Rebolt initiates a review request email sequence on your behalf:
1 email is sent immediately
3 follow-up emails are sent, each 3 days apart
This automated sequence increases the likelihood of receiving a review while remaining professional and non-intrusive, helping you build social proof consistently without manual follow-ups.
Responding to New Reviews:
When you have reviews that still need your attention, you’ll see a banner at the top of the page:
“You got (number) new reviews!”
Click the black Start Responding button to enter the response workflow:
On the right side, you’ll see the review itself.
On the left side, Rebolt generates a suggested response you can edit freely.
Use Regenerate to request a new draft if you’d prefer a fresh starting point.
When everything looks perfect, click Respond on Google to publish your response directly to your Google Business Profile.
This flow keeps your responses professional, personalized, and fast.
Performance Bar:
The Performance bar visualizes when your reviews were received, helping you identify trends in customer sentiment and volume. It’s a simple way to understand what’s driving feedback throughout the year.
Needs Response Section:
At the bottom of the page, the Needs Response table lists all reviews awaiting a reply. Each item includes another Start Responding button, allowing you to jump straight into the response workflow and clear your queue quickly.