Overview

The Reviews → Overview page is your reputation command center. It pulls together your Google Business Profile reviews, with at-a-glance performance metrics, tools to request new reviews, and an AI-assisted response workflow.

"You Got New Reviews!" Banner

When there are reviews or feedback waiting on a response, a green banner appears at the top of the page:

"You got N new reviews!" with a breakdown like "You have X Google review(s) and Y internal feedback(s) to respond to."

Click Start Responding to jump straight into the response workflow, or dismiss the banner with the X if you'll handle them later.

Performance Metrics

The Performance card shows three at-a-glance metrics over a time window you select with the Week / Month / Quarter / All tabs:

Google Rating — your average star rating from Google reviews, with the total review count on the right (e.g., 5.0 ★★★★★ · 13 reviews).
Reviews Collected — the percentage of customers you've requested and successfully collected reviews from, shown as both a percentage and a ratio (e.g., 34% — 13/38). Hover the info icon for a definition of how this is calculated.
Average Response Time — average time from when a review is posted to when you respond (e.g., 23.4 days). Faster is better.

Below the metrics, a bar chart shows your review volume over time (e.g., quarter-by-quarter), making trends easy to spot.

Tip: If your Average Response Time is creeping up, that's the first metric to attack — fast, friendly responses to reviews (even 5-star ones) signal an engaged business and influence future ratings.

Refreshing Your Reviews

Rebolt syncs your Google reviews automatically on a regular schedule. If you're expecting a brand-new review that hasn't shown up yet, click Pull Latest Reviews (top-right) to force an immediate refresh.

Requesting New Reviews

Click Get a Review (top-right) to open a form where you can enter:

The customer's name
Their email and/or phone number (at least one is required)
The service you completed for them

Once submitted, Rebolt automatically sends a review request sequence based on what contact info you provided:

Email (if provided): 1 email sent immediately, followed by 3 follow-up emails, each 3 days apart.
Text (if phone number provided): 1 text sent immediately, followed by 3 follow-up texts, each 3 days apart.

If you enter both an email and a phone number, both sequences run — the customer will receive both email and text outreach. If you only have one or the other, that's fine — just provide what you have.

Tip: Send the request right after the work is done while the job is still fresh. Timing matters — customers are most likely to leave a review in the first day or two after a completed service.

Responding to New Reviews

Click Start Responding (from the top banner or the Needs Response section) to enter the response workflow:

The review itself appears on the right.
A Rebolt-generated draft response appears on the left — edit it freely.
Use Regenerate to request a fresh draft if the first one isn't quite right.
When you're happy, click Respond on Google to publish your response directly to your Google Business Profile.

This flow keeps responses professional, personalized, and fast — typically just a few seconds per review.

Needs Response Section

Below the chart, the Needs Response section lists every review or feedback awaiting a reply, with a count badge in the header.

View All — see the full list of pending items.
Start Responding — jump into the response workflow for the queue.

Clear the queue regularly to keep your Average Response Time low and your reputation healthy.

Pro Tips

Respond to every review — even simple 5-star ones. It signals an engaged business and influences future Google rankings.
Send review requests right after the work is done, not days later. Recency matters.
Provide both email and phone when you have them. Running both sequences doubles your chances of getting a response.
Use the Quarter or All view to spot trends — a slow drift down in volume or rating is easier to catch over longer windows.
The "Reviews Collected" % is a leading indicator of growth. If it's below ~25%, your review-request workflow has room to improve.

FAQ

Can I edit or customize the review request message?
Not currently — both the email and text message templates are fixed. If this is important to your workflow, let us know via the in-app chat and we'll pass the feedback to the product team.
Do I need both an email and a phone number?
No — either one is enough to trigger a sequence. Provide both if you have them and Rebolt will send outreach through both channels.

Reviews → Overview